The mobility sector is rapidly evolving away from its automotive parent but, still in its infancy, it’s yet to master
the challenge of using data to feed customer-centric service
ecosystems. Simply put, it lacks the vital capability to create
value exchanges that build strong customer bonds.
changemaker and Arvato see this as an opportunity. They invited thought leaders from across
the sector to Bletchley Park to explore how best to build
that capability. The insights are published in this report.
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